Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPGSD407A Mapping and Delivery Guide
Assist self-management of government service offers
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | PSPGSD407A - Assist self-management of government service offers |
---|---|---|---|
Description | This unit covers provision of assistance to recipients of government benefits and entitlements with managing their own service offers. This assistance is typically provided by customer service officers. The unit includes providing personalised service, maintaining detailed service plans, managing mutual obligations and breaching, and responding to changes in need.In practice, assisting with self-management of government service offers may overlap with other generalist and specialist work activities, such as working ethically, complying with legislation, applying government processes, gathering and analysing information etc.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Not applicable. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
Prerequisites/co-requisites | Not applicable. | ||
Competency Field | Government Service Delivery. |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Provide personalised service |
| |||||||
Element: Maintain detailed service plans |
| |||||||
Element: Manage mutual obligations and breaching |
| |||||||
Element: Respond to changes in need |
|